Returns & Exchanges

At Pfaltzgraff, we want you to be completely satisfied with your purchase. If your dinnerware or home decor doesn't meet your expectations, you can return most items in their original condition within 90 days of receipt.

1

Initiate Your Return

Visit our online Returns Center and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Shipping Label

Once your request is approved, download and print the prepaid return shipping label provided via email to ensure your package is tracked correctly.

3

Pack Securely

Carefully wrap your items in their original packaging and include the packing slip to prevent breakage during transit and expedite the processing of your return.

4

Receive Your Refund

Drop off your package at the designated carrier location; once we receive and inspect your items, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing